My second encounter of the week was with a nurse at the doctor’s office. Now I don’t about you, but I never enjoy going to the doctors. However, I know that I can always count on the nurses to make me feel comfortable and at ease. This particular office though, I have never had a pleasant nurse (But I love the doctor). After I was called back I was greeted with a blank stare and a well-defined frown. Although taken aback, I looked at her and said, “Good Morning!”. She somehow managed a small nod in response. After walking back she stood next to the scale and waited. She didn’t ask me to step on, just expected it. And from then on out, we went through the nurses procedures in silence. She somehow managed to do her entire job and only say one word, my name. (**People skills to work on: Polite conversation, smiling, connecting, eye contact, act welcoming Suggestions: Go work in the hospital with unconscious patients, Go into research)
What unpleasant encounters have you had? What do you believe are good people skill qualities to possess? Grab a latte, put up your feet, and join the discussion!